Privacy Policy
Who We Are Workplace Training Academy provides professional training and compliance support services, with a particular focus on helping healthcare organisations meet Care Quality Commission (CQC) standards.
What Information We Collect We collect and process personal data including, but not limited to:
- Name, email address, phone number, and job title
- Organisation name and address (including care providers and healthcare companies)
- Course registration and performance data
- CQC documentation, audit reports, and compliance records
- Billing and payment details
- Website and communication usage data (e.g. analytics and feedback)
How We Use Your Data We use your data to:
- Deliver training programs and manage learner progress
- Support healthcare providers with audits, mock inspections, and compliance strategies
- Communicate updates and recommendations related to CQC regulations
- Issue certificates and maintain compliance records
- Improve our services and respond to customer enquiries
- Fulfil our legal and regulatory responsibilities
Lawful Basis for Processing Our processing relies on:
- Performance of a contract (e.g. training enrolment or consultancy agreement)
- Compliance with legal obligations (particularly in regulated care settings)
- Legitimate interests (e.g. providing CQC support to clients)
- Consent (for optional services like newsletters)
How We Share Your Data We may share your information with:
- CQC or other regulatory bodies when legally required
- Accredited awarding organisations for certification purposes
- Subcontractors or consultants providing training or compliance assessments
- Payment processors and cloud service providers
We never sell or rent your personal data.
Your Rights You have the right to:
- Access the personal data we hold about you
- Correct inaccurate information
- Request deletion where appropriate
- Object to or restrict certain processing activities
- File a complaint with the UK Information Commissioner’s Office (ICO)
Data Retention We keep personal and organisational data only for as long as necessary to meet the original purpose, contractual obligations, or regulatory requirements.
Contact Us For questions or concerns about this privacy notice or how we process your data, please contact our Data Protection Officer at info@workplacetrainingacademy.co.uk